What is ISO 20000?

Marcela Ivankovich

Companies often invest a lot of money in technological equipment, software and technology professionals to stay ahead, while seeking greater productivity and efficiency. But how do you know if you are really getting the most out of these resources?

The internationally recognized ISO 20000 standard is specifically created to seek excellence in the management of IT services. The idea is to ensure that both professionals, as well as equipment and software, act perfectly recorded and coordinated in order to be more and more cost efficient, being able to evolve to achieve the objectives that the company will propose.

This standard defines a set of good practices and processes necessary to offer an effective service, recognizing from the most basic processes related to configuration management and change management, to the processes necessary to manage incidents and problems.

ISO 20000 focuses on establishing, implementing, operating, monitoring, reviewing, maintaining and improving the IT service management system. Hence the importance of both managers and IT professionals knowing these regulations in detail and keeping up to date on good practices and those that are consolidating in their own sector so that they can apply this knowledge to their organization.

SGE Consultores en Alianza with AENOR Internacional, offers training aimed at professionals in the area of ​​Information Technology and Communications that require the necessary knowledge to perform an implementation and audit of an IT Service Management System.


ISO 20000


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