ISO 20000-1 and ISO 27001 Marcela Ivankovich

Information Technology is a term oriented to the tools and techniques used in the management and transmission of information through computing, the internet and telecommunications. Its influence in today's world is undeniable, since it has modified the management of organizations' processes through applications, electronic commerce, platforms, software or mobile devices, which allow the development of society in general.

Within the information technology management schemes are the international standards ISO / IEC 20000-1 and ISO / IEC 27001. The first one issues requirements that must be implemented to consolidate an information technology service management system, customer focused. The second standard guides companies to consolidate systems that involve information security.

Both standards can be applied in small or large companies, and are complementary and perfectly integrable. Improving competitiveness, protecting information, managing risks, complying with legal requirements, as well as managing capacity and business continuity, are requirements that make up these international standards.


Within the ISO schemes is continuous improvement, where the audit becomes an essential tool for the maintenance and improvement of the systems. With the ISO 20000-1 and ISO 270001 Integrated Internal Auditor course, you will learn how to audit a system focused on the protection of information, based on these international standards.


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