Our company was certificated under the Norm ISO 9001 since 2003; although, our Management System was not really functioning properly. Looking for the certification as an Integrated Management System, we understood that we had to make a total revision of our system and SGE gave us the confidence and the needed guide to face the process.
“Our company was certificated under the Norm ISO 9001 since 2003; although, our Management System was not really functioning properly. Looking for the certification as an Integrated Management System, we understood that we had to make a total revision of our system and SGE gave us the confidence and the needed guide to face the process.
“SGE offered us the accompaniment and the consultancy service to prepare our company to obtain the certifications ISO 9001 and ISO 14001 as an Integrated Management System. Additionally, they gave us a consultancy to obtain the certification under the Norm 27001.
“The treatment we received from SGE was always highly professional and focused to the expected results. The assigned professionals to work in the processes of sensitivity, documentation and the preparation of the auditors’ team always showed a huge empathy and they were really concerned about knowing deeply the company processes and its business model to make easier for our personnel to learn and live the ISO culture.
“The service offered by SGE has been simply excellent, because of the professionalism and knowledge shown and the proper way they used to penetrate in our organizational culture.
“The obtained results exceeded our expectations because we received our Integrated Management System certification with Zero No Conformities and at the same time we can say with satisfaction that our company lives the ISO culture and that all our personnel knows, understands and practices the quality principles, the environmental protection and the security preservation of the information as an integral part of its activities.
“It is important to mention that, thanks to the outstanding results in the implementation of the norms in Costa Rica, SGE was hired to make the implementation in Guatemala, El Salvador, Panama and Dominican Republic and SGE also gave consultancy to Argentina and to the central offices of Ricoh Latin America in Miami Florida.
“After our experience, I totally recommend to SGE Consultores, because this company demonstrates a wide knowledge and experience about the application of ISO norms in companies and it achieved, in a really amazing way, to develop the belonging sense of the personnel with the Integrated Management System.”