It is the standard recognized internationally in IT services management. A way to demonstrate that IT services are accomplishing the business needs is implanting an IT Service Management System based on Norm ISO 20000.
Organizations develop a capability for delivering IT managed services, including the requirements for a management system; the planning and implementation of the services management; the planning and implementation of new or modified services; the process of service delivery, the relation process, the resolution process, the control process and the software process. Complementing with an exacter indication of how would be the service delivery and the service support.
The certification in this international norm allows demonstrating, in an independent way that offered services follow the best practices.